SnapshotDiscover
1–2 weeks
Find the real opportunity
- Opportunity sizing
- First workflow prototype
- 90-day portal access
You don't need a platform.You need a process.Then decide.
Your customers want a better experience. Your board wants AI in the plan.
The market wants you to pick a platform.
That’s the trap.
01The problem
Three reasons GenAI service projects fail
Wrong tech.
Your CCaaS vendor's GenAI module looked good in the demo. But it can’t handle the edge cases in your actual conversations. You find out in week sixteen.
Shallow discovery.
You build something that works. But it falls apart against the live mix of customer needs, messy data, and policy constraints. You find out in QA. If you’re lucky.
Compliance kills it.
Regulatory, policy, and infosec issues aren’t considered early enough. Risk and compliance pick them up two weeks before go-live. The project stalls.
These aren’t platform failures. They’re process gaps that used to be hard to fix. CX Foundry changes that.
02The AI loop
The AI loop
CX Foundry is an automated AI delivery loop that gets you from call recordings, to proven AI agents capable of serving your customers.
Accountable at every stepYour Principal and your team guide the work
Conversations
Collect a representative sample of contact center recordings, chats, or transcripts. Go broad, and with enough volume to see repeated patterns.
Evidence
Conversation data analysis identifies opportunities.
AI agent
AI + your inputs + Principal expertise creates a working agent.
Simulation
Working agents are tested against simulated scenarios derived from conversation data.
Evaluation
Evaluation drives changes to the AI agent assets: prompts, tools, knowledge, and scope.
Stage gate
Fast decisions when the evidence says a workflow should be narrowed, stopped, or taken forward.
We build AI, with AI. With you.
It's a reusable method that capable internal teams can use to refine their AI agent or tackle another use case with the work we do together and the AI tools that are now everywhere.
03The path
The path
We apply the method in three stages, building stronger agents, and deeper proof at each stage.
Stage 1Build
6 weeks
Prove the agent works
- Working AI agent
- Workflow + tools
- Value model
Stage 2Prove
8 weeks
Secure the launch path
- Production readiness
- Runtime package
- Evaluation harness
Deploy & RunOperate
Ongoing
Integrate and deploy.
- Run in your cloud
- Deploy on your platform
- Prove with the eval harness
Option one
Run it yourself.
Take the proven OpenAI agents, backend/tool layer, runtime components, and evaluation harness into your own AWS, Azure, or GCP environment.
OpenAI
Azure
AzureOption two
Translate to a SaaS platform.
Use the CX Foundry outputs to configure the same workflow on Parloa, Gemini Enterprise for CX, your existing CCaaS, or another specialist vendor.
Gemini
In either scenario, you’ll need to integrate the solution into your telephony, contact center, and backend systems and re-run the evaluation harness to make sure what goes into production delivers the outcomes CX Foundry proved from your data.
- You handle more than a million calls per year.
- You have a named business sponsor with budget authority.
- You want a credible path to production, not another isolated AI pilot.
- You can share a sample of call recordings or transcripts.
If you want a generic demo, can’t share a sample, don’t have a sponsor, or you’re just shopping for a platform swap — we’re not the right call, and we’ll tell you on the first one.
05Example
Global e-commerce and fintech platform
The hard case: payment reminders.
The hard case: reminding customers about missed payments on a retailer-issued credit line. Emotionally charged. Brand-sensitive. Traditionally handled by humans with inconsistent results.
The CX Foundry method coupled with Parloa’s enterprise GenAI voice platform outperformed human agents.
HumanAI agent
Payment commitment
+15 pts
HumanAI agent
Payment follow-through
+5 pts
Payment-reminder agent · human vs AI · percent of customers
06Get started
Start with a Snapshot.
If you're happy with how we work, and how we look after your data, and can share a sample of customer conversations, the CX Foundry Snapshot is a low-cost, low-commitment way to make meaningful progress in your GenAI journey.
Just 1-2 weeks after the data usage terms are agreed, and you transfer the conversation data to the secure Azure blob storage location, we come back with an executive readout: what's happening in your conversations, the top GenAI opportunities, a custom interactive voice AI prototype that brings the opportunity to life, and a recommendation on what to do next. You get access to the analysis tool and custom voice demo for 90 days via the Client Portal.
Submit a request
To get started, share your name and work email address. We'll review the request and, if there's a fit, we'll reach out to confirm scope, timing, and commercial terms before the work begins.